Pick n Mix Scam

8th October 2013

This scam we like to call Pick N Mix. After scanning the products at the tills, the customer asks for another product behind the counter, such as lotto tickets. While the retail assistant’s back is turned the customer includes extra items on the counter, such as nearby confectionery.

This is a low value loss which adds up and reduces your bottom line.

Deterrents
• Policy of placing all scanned products into grocery bag before going to select additional items.
• Where grocery bag is not used, staff should be trained to count items before finalising the transaction. This should tally with the product count on the till.
• CCTV over till area.